Returns & Refunds
Please read through the contents of this page carefully and be sure you understand our policies clearly before completing your purchase.
Online Return Policy
You can only receive a return within 7 days of receiving your product. You will have your refund credited to the original payment & purchase method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Customers are responsible for any return costs. Please Note: The original shipping costs are not refundable, if you received FREE shipping, the actual shipping cost will be deducted from your refund ($8.95)
To start your return:
Please contact us at [firstname.lastname@example.org] if you have any questions.
We will give you the return mailing address and advise the process. DO NOT send, until we have given you the correct address.
Please ship your item back to us within 7 days of the delivery date. We will not accept returns beyond this time! You will be responsible for shipping your item(s) back to us, and return shipping costs cannot be refunded.
Please double check postage details when returning your order. We strongly recommend using a trackable service and uploading the tracking information in our returns portal. We do not take responsibility for stolen or missing packages.
I received the wrong item / damaged item:
- If your item (including final sale items) arrives damaged for whatever reason, we will send you a replacement free of charge! Please email us at (email@example.com) to report the defect/damage within 7 days of receipt.
- The time limit for requesting a refund for a defective item is within 7 days of delivery.
- If you receive the wrong item (whoops, we're only human), we will send you the correct item! We may send you a return shipping label for the incorrect item.
- Refunds/returns will not be provided due to customer error! Example: incorrect shipping address, not reading sizes or descriptions of products, etc.
Once your return is received, you will be notified that we have received your returned product in acceptable condition.
If this is the case, then we will process your refund within 7 business days of receipt and a credit will automatically be applied to your original method of payment. Please allow up to 15 days for refunds to reflect on your account.
We have the right to deny credit if the merchandise returned does not meet our return policy requirements.
We do not offer exchanges at this time. If you would like to exchange an item, please return the original item and place another order for the new item.
Updated: 1st Dec 2019